Customer Service Representative | Loc. Cavite

Job Responsibilities

• Must be able to handle both Customer Service 

• Must be able to handle the following Customer Service-related concerns

• Provide pre-sale and post-sale phone support for any concerns such as but not limited to:

✓ Parts Inquiry (Descriptions & Compatibility)

✓ Returns Process

✓ Replacement

✓ Refund

✓ Account and Order Concerns

✓ Order Tracking

• Provide phone support for order placement which includes but is not limited to the following:

✓ Sales Inquiry (Item description, compatibility, pricing, and related parts)

✓ Provide Quote to Customers who are interested but not ready to place an order yet

✓ Provide knowledgeable input on different auto parts and their components

✓ Web Order Assistance

✓ Order placement over the phone

Skills and Knowledge needed:

• Great oral and written communication skills

• Customer Service Skills and experience

• Sales Skills and experience

• Online Retail experience of at least one (1) year

• CSAT (Customer Satisfaction) and NPS (Net Promoter Score) knowledge is an advantage

• Knowledge of Conversion and Place Order Value is an advantage

• Knowledge of cars and their parts/components is an advantage

• Can multi-task and can handle pressure well

• Can work even with less supervision

Minimum Qualifications

• At least SHS graduate

• At least 2 years of BPO experience, preferably with Email or Chat Support experience

• Excellent communication skills - verbal and written

• Willing to work on-site

• Can start ASAP